The years after go-live are the real work.
Across the life of a system, only a fraction of the total cost falls on the initial build. By far the larger part comes afterwards. Yet in most proposals, operations is treated as a footnote.
With us it is a service in its own right — and the area where running our own product since 2012 shows most directly.
What it covers
Maintenance and security — keeping dependencies current, closing vulnerabilities before they become incidents, updating the runtime environment on a regular schedule.
Monitoring and standby — we know something is wrong before your users call. Defined response times, documented escalation.
Continuous development — a fixed monthly capacity for new requirements. No renegotiation for every change.
Actively paying down technical debt — an agreed share of every cycle goes into structure, tests and clean-up. Without that, costs rise every year until further development becomes unaffordable. We have done that calculation on ourselves.
Transparency — a monthly report: what was done, what we noticed, what is next. No flying blind.
Also for code we did not write
We take over systems we did not build. That is uncomfortable, but it is exactly the situation in which you need someone most urgently. The way in is always the Technical Review — after that both sides know what they are getting into.
Editorial notes
On the sentence in the hero about the cost share of the initial build: if you want to name a percentage here, please link a verifiable source.